IT matters a lot in today’s business world. However, concerns about both in-house and outsourced IT services not meeting the needs of businesses and customers are increasingly voiced.
A recognized solution to this problem is to use an IT Service Management system (ITSMS) based on ISO / IEC 20000-1, an international standard for IT service management. With the certification of this standard, you can independently show your customers that you meet the best practice principle.
ISO / IEC 20000-1 is based on and replaces the internationally recognized British Standard BS 15000.
ISO / IEC 20000-1 is published in two parts:
It is a service management specification that covers IT service management. If the inspection is made, it is done about your compliance with this section. The minimum requirements to be met in order to obtain certification are also set out in this section.
The Second Section is the code of practice for service management and describes best practices for service management operations within the scope of the specification.
Who does it concern?
ISO / IEC 20000-1 applies to all organizations, large and small, relying on IT services, regardless of which region or sector of the world. This standard is particularly suitable for internal IT service providers such as IT departments and external IT service providers such as IT subcontractors.
This standard; It has already begun to have a positive impact on some leading IT dependent industries such as Outsourcing, Telecommunications, Finance and public sectors.
First, ISO / IEC 20000-1 certification shows that an organization has implemented adequate controls and procedures to consistently deliver quality IT services at an affordable price.
You can see some of its most important benefits below:
IT service providers are becoming more sensitive to services that are business-oriented rather than technology-driven
Outsourcing service providers get more business thanks to this feature, which has become a contractual requirement over time, using certification as a distinctive privilege.
Provides the ability to more effectively select and manage external service providers
More opportunities to increase the efficiency, reliability and consistency of IT services that affect costs and services.
Certification audits ensure that service management processes that help you maintain and increase efficiency can be regularly evaluated
Certification process can reduce costs by reducing the amount of supplier audits
Fully compliant with ISO / IEC 20000-1, ITIL (IT Infrastructure Library) best practice consulting framework for ITSM operations